WooCommerce Support Ticket System v17.4 | Provide Store Support

WooCommerce Support Ticket System GPl Plugin

The WooCommerce Support Ticket System (WCSTS) seamlessly integrates into your WooCommerce installation adding a system to manage users and order support tickets! In this way, the Shop admin can easily keep track and give support for order and user issues!

LIVE DEMO

https://www.codecanyon.eu/wcsts/wp-admin
(Shop admin account)
user: demo
pass: demo

(Shop admin account)
user: demo2
pass: demo

(customer account)
user: customer
pass: demo

(customer account)
user: customer2
pass: demo

ORDER TICKETS

Once activated, the plugin seamlessly adds a ticket area in all frontend order details pages (My Account page -> Orders -> select any order). In this special area the user can submit new tickets request support for that particular orders, read the admin replies for the already submitted tickets and submit new messages.
Optionally the user can also attach one or more files. Once a ticket is submitted, the customer and the admin can optionally receive a notification email (notification system and attachment by default are disabled. Enable them via the Options menu).

The order ticket system can also be completely disabled or it can be disabled only for the desired order statuses. Just go to the plugin Options menu and configure its display settings according to your needs!

USER TICKETS

Is automatically displayed in the My account page in its own tab called Personal Ticket Area (text can be customized via texts menu) and can optionally be displayed on any frontend page by using the special 

Sort tickets from: Newer to older Older to newer

Filter by status: Show all Openin ProgressClosed

New ticket

Submit a new ticket

Please do not create new tickets when a ticket is already opened, reply to the previously opened ticket

Subject Product Update Request (Please specify version needed) Product is Missing Some Files Payment Deducted | Order Not Completed Yet Not Able to Download A Product Need Installation/Updation Support Want to Upgrade/join/Convert My Membership Want to Cancel My Order Other Queries (Please specify with details) Message (Characters left: 350 )Attachment(s) (Max size: 512kb)

Upload Delete

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Open new ticket

shortcode. This ticket type works in the same way of an order ticket for the exception that it is associated with a specific user (the user must be logged to access the ticket area) rather than an order. Once a ticket is submitted, the customer and the admin can optionally receive a notification email (the notification system by default is disabled. It can be enabled via the Options menu).