Refund Policy

At Plugin Theme WP, we are dedicated to providing high-quality WordPress GPL products and backing them with confidence. We understand that while our products are crafted to meet a diverse range of needs, individual circumstances may vary. Please carefully review our refund policy below, which applies to all products available on Plugin Theme WP.

Refund Eligibility Conditions

  • Nature of Products.

    Due to the digital nature of our products, which prohibits returns, we are unable to offer refunds for change of mind purchases. Our policy is designed to accommodate the unique characteristics of digital goods and their irreversible delivery.

  • Problem Resolution First.

    If you encounter any issues with our products that hinder their effective usage, we kindly ask you to reach out to our support team for assistance in resolving the matter. Providing detailed information regarding the issue, including any error messages or logs, is essential for us to offer appropriate solutions. Refund consideration will only be initiated if the problem persists despite our best efforts.

  • Timeframe for Refund Requests.

    Refund requests must be submitted within 14 days of the initial purchase. No refunds will be entertained beyond this timeframe.

  • No Refunds Without Issue Reproduction.

    We require specific information and steps to replicate the issue on our end. This enables us to comprehend the problem thoroughly and ensures fair application of our refund policy.

  • Agreement to Policy.

    By purchasing from Plugin Theme WP, you acknowledge and agree to abide by this refund policy. This agreement includes understanding that we are not liable for any discrepancies in exchange rates between the time of purchase and the time of refund.

Exclusions

  • No refunds will be provided for membership plans once a product has been downloaded.
  • Renewal payments are non-refundable. However, subscriptions can be canceled at any time before the next renewal payment.

Subscription Cancellation Policy

You have the option to cancel your subscription at any time before the automatic renewal payment is processed.

You can cancel your active subscription directly on your account page.

We retain the authority to make the ultimate determination on all refund requests, in accordance with the criteria delineated in this policy. Our objective is to maintain fairness and contentment for both our customers and our enterprise.

Additionally, please review our Terms of Use and FAQ for further information.