Refund Eligibility Conditions
Nature of Products.
Due to the digital nature of our products, which prohibits returns, we are unable to offer refunds for change of mind purchases. Our policy is designed to accommodate the unique characteristics of digital goods and their irreversible delivery.
Problem Resolution First.
If you encounter any issues with our products that hinder their effective usage, we kindly ask you to reach out to our support team for assistance in resolving the matter. Providing detailed information regarding the issue, including any error messages or logs, is essential for us to offer appropriate solutions. Refund consideration will only be initiated if the problem persists despite our best efforts.
Timeframe for Refund Requests.
Refund requests must be submitted within 14 days of the initial purchase. No refunds will be entertained beyond this timeframe.
No Refunds Without Issue Reproduction.
We require specific information and steps to replicate the issue on our end. This enables us to comprehend the problem thoroughly and ensures fair application of our refund policy.
Agreement to Policy.
By purchasing from Plugin Theme WP, you acknowledge and agree to abide by this refund policy. This agreement includes understanding that we are not liable for any discrepancies in exchange rates between the time of purchase and the time of refund.
Exclusions
- No refunds will be provided for membership plans once a product has been downloaded.
- Renewal payments are non-refundable. However, subscriptions can be canceled at any time before the next renewal payment.
Subscription Cancellation Policy
You have the option to cancel your subscription at any time before the automatic renewal payment is processed.
You can cancel your active subscription directly on your account page.